1. Purpose and Scope
This document sets out the identity verification requirements applicable to accounts registered with Planet 7 Casino. Verification procedures apply to all account holders and are a condition for the authorization of withdrawals and, in certain circumstances, continued account access.
Planet 7 Casino operates under a license issued pursuant to the Computer Gaming Licensing Act 007 of 2005, State of Anjouan, Union of Comoros, and is registered under Primrose Media Limited, company registration number 15804.
All players, including those accessing the service from Canada, are subject to the verification requirements described in this document. Compliance with these requirements is mandatory before any withdrawal request is released.
2. When Verification Is Required
Planet 7 Casino may initiate an identity verification process under the following conditions:
- Before authorizing any withdrawal of funds from a player account
- Upon account registration, where documentation is required to confirm eligibility to play for real money
- When a new payment method is added to an account
- At any point where the casino determines that account identity confirmation is necessary for compliance or security purposes
Verification is not optional. Accounts that have not completed the required verification process will not have withdrawal requests processed until all required documentation has been received and reviewed.
3. Required Documentation
3.1 Identity Document
Planet 7 Casino requires one of the following as a valid form of photo identification:
- Passport
- Driver’s licence
Other forms of government-issued identification are not accepted as a substitute for the above. Players who do not possess either of these documents should contact the casino’s support team to discuss their situation before initiating a withdrawal request.
The identity document must be valid and must clearly display the account holder’s full name, date of birth, and photograph.
3.2 Proof of Residence
A recent utility bill is required as proof of residence. The document must display the account holder’s full name and current residential address in printed form. Digital or handwritten documents are not accepted.
3.3 Payment Method Documentation
Where a credit card has been used or is intended to be used in connection with the account, the following are required:
- A clear scan or digital photograph of the front of each card
- A clear scan or digital photograph of the back of each card
- A completed and hand-signed Credit Card Authorization Form
This requirement applies to all cards associated with the account, including any new cards added after initial verification. If a player uses a new card at any point following initial account certification, the casino will require front and back copies of that card along with a new signed authorization form before processing any related transactions.
4. Document Submission Process
All verification documents must be submitted by email. Where possible, players are required to compile all required documents into a single submission.
The designated email address for document submission is:
Players using the credit card authorization process may also be directed to submit documents to addresses associated with the casino’s payments department. Any alternative submission address will be communicated directly by Planet 7 Casino support staff.
Documents submitted must be legible, complete, and unaltered. Incomplete submissions will not be processed and may result in delays to account verification.
5. Account Certification and Withdrawal Authorization
After submission of all required documents, Planet 7 Casino’s payments department will review the materials and determine whether the account meets the conditions for certification. The casino reserves the right to request additional documentation if the submitted materials are deemed insufficient.
Players may be contacted by the casino’s escalations department by email or telephone during the review process. Correspondence from the payments department may originate from addresses associated with the casino’s support infrastructure.
Withdrawal requests will not be authorized until account certification is confirmed. The casino does not specify a fixed processing timeline for verification review in its publicly available documentation.
6. Account Email Verification
Separate from identity verification, account email verification is required as part of the account registration process. Upon registration, players receive a verification link at the email address provided during sign-up. This link must be activated before the account is fully operational.
For password reset, players must enter their registered email address, receive a security code by email, and enter that code to set a new password. This process is distinct from KYC identity verification and does not substitute for document-based verification.
7. Minimum Age Requirement
Planet 7 Casino requires all account holders to be a minimum of 21 years of age, or the legal age of majority in the player’s jurisdiction, whichever is higher. Age eligibility forms part of the account registration confirmation process. The casino may request documentation to confirm age as part of or in addition to standard identity verification procedures.
8. Player Responsibilities
Players are responsible for the following in connection with the verification process:
- Ensuring that all submitted documents are accurate, current, and unaltered
- Providing documents in the specific formats and types required by the casino
- Complying with any additional requests for documentation made by the casino’s payments or escalations departments
- Ensuring that their local jurisdiction permits participation in online wagering before registering an account
- Meeting all applicable tax and reporting obligations on any winnings, as the casino does not assume responsibility for player tax liabilities
9. Jurisdiction and Access
Planet 7 Casino is licensed and hosted in the State of Anjouan, Union of Comoros. Online wagering is permitted in the jurisdiction where the casino is hosted. Players are responsible for determining whether participation in online wagering is lawful in their own jurisdiction before creating an account or submitting funds.
Planet 7 Casino does not publish a specific list of restricted countries or provinces in its publicly available documentation. Canadian players are advised to confirm the legal status of online casino participation in their respective province or territory before account registration.
10. Contact for Verification Inquiries
For inquiries related to account verification and document submission, players may contact the casino’s support team. The designated email for document submission is [email protected]. For withdrawal-related inquiries, players may be directed to the payments department contact provided during the support interaction.
Planet 7 Casino does not publish a general telephone number or live chat contact in its publicly available verification documentation. All formal document submissions must be made by email to the addresses specified by the casino.